Job Information
Trinity Health Medical Secretary (Team Assistant), Michigan Heart Ann Arbor in Ypsilanti, Michigan
Employment Type:
Full time
Shift:
Day Shift
Description:
POSITION PURPOSE
This position provides administrative and secretarial support for providers and nursing staff. Independent
judgment is required to plan, prioritize, and organize daily workload, incorporating any changes in office
practices or procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Follow up to all calls, emails, and (EMR) correspondence.
Schedule Physician, PA, and Nursing appointments.
Schedule any study or test appointment requested other than those ordered at time of the patient
check-out. This would include anything missed at check-out or delayed by other issues.
- Schedule procedures to include related appointments and referrals. Joint case patients needing
pre-op consults. Arrange for and confirm medical/anticoagulation clearances.
Schedule sales reps meetings
Chart preparation for Physician, PA, and Nursing clinics (obtain related notes, reports and confirm
that outside are available for review.)
Coordinate inmate appointments, both on-site and off-site locations.
Coordinate depositions and meetings for physicians.
Coordinate with Extended Care Facilities for patients.
Confirm all arrangements made with patients and / or caregivers by phone, mail or email.
Process surgery packets to billing office, hospital offices.
Provide surgery-related updates to, PA’s and Nursing.
Update case managers, disability carriers and provide notes.
Update schedules in the following areas to include; on call, vacations, holidays, meetings,
surgeries, clinics, and personal appointments.
Obtain OR notes and discharge summaries, older summaries when needed.
Check for HMO authorizations for new patient scheduling and follow up visits.
Upload and process Physician and PA’s transcription.
Cross–cover the other Secretaries /Coordinators or Operator as needed.
Scan records and reports to patient charts.
Manage Physician call-back reminders.
Arrange for interpreters, when needed.
Performs all other duties and projects as assigned.
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive
manner. Helps to identify problems, offer solutions, and participate in their resolution.
- Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues,
and visitors to St. Joseph Mercy Health. Discusses patient and hospital information only among
appropriate personnel in appropriately private places.
- Behaves in accordance with the Code of Conduct, Service Excellence Standards, and the
Mission, Vision and Values of SJMH.
- Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices
immediately to management.
OTHER FUNCTIONS AND RESPONSIBILITIES
Performs other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
Education: High school diploma or equivalent combination of education and experience. Associate
degree and additional formal clerical and computer training desirable.
Experience: 1 to 2 years of related work experience.
Certification/Licensure:
REQUIRED SKILLS AND ABILITIES
- Telephone skills and ability to operate office equipment such as personal computers, copiers, fax
machines and printers.
- Interpersonal skills to effectively communicate with a wide range of staff, physicians, medical
professionals, patients, visitors and other organizational personnel, in order to relay and obtain
information.
- Analytical skills to gather and interpret routine data, maintain moderately complex records, and
compile/calculate routine billing, payroll and/or statistical figures.
- Organizational skills to prioritize multiple tasks, meet deadlines, and adapt quickly to changes and
interruptions.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran