City

Las Vegas

State

NV

Shift

Swing

Type of Shift

Part Time

Department

Casino

Slot Floorperson The Strat (Las Vegas, NV)

Description:

Summary:Provide courteous and prompt guest service, change, jackpot, ticket voucher fill, ticket voucher redemption, and minor machine repairs. Safeguard company assets. Create an atmosphere of excitement on the casino floor that is compelling for all guests.

Essential Functions:

• Monitor assigned section(s) efficiently and timely while providing excellent guest service

• Proactively assist customers by continually searching for service lights and customers in need of service

• Keep assigned section in a neat, clean and orderly fashion, including but not limited to, pushing in unoccupied chairs, removing glasses and trash from the tops of machines and emptying ashtrays

• Refill printer vouchers, and makes minor machine repairs as necessary

• Handle and secure company-issued keys in compliance with departmental guidelines

• Build and maintain proper rapport with customers by handling disputes, maintaining a positive attitude, engaging costumers, and communicating special promotions and property products

• Enter jackpot data information in the computer system accurately

• Maintain an assigned currency bank impress

• Check all monies received for counterfeit currency

• Communicate with staff via radio to ensure efficiency in guest service

• Work calmly and professionally in busy work environment while effectively multi-tasking

• Coordinate with Casino Operations supervisors and Security to detect and prevent attempts to cheat or damage gaming equipment

• Notify Slot Operations management team of any floor irregularities

• Exercise appropriate discretion in identifying situations that require management attention

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations

• Other duties as assigned

Requirements:

Qualifications/Requirements:

• Six months previous experience in same or similar role preferred

• Must possess previous experience of being heavily involved in guest interaction

• 21 years of age or older

• Ability to learn and retain working knowledge of the various slot/video games and equipment found on the casino floor

• Ability to learn and retain working knowledge of all documentation required in transactions including jackpots, ticket voucher redemptions, title 31, dispatch logs, machine entries, and machine repairs

• Ability to operate equipment such as an adding machine, computer, two-way radios and handheld voucher scanners

• Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals

• Accurate money handling and documentation skills

• Excellent guest service skills emphasizing being friendly and helpful

• Present a professional appearance

• Ability to effectively communicate in English, both written and verbal

• High school diploma or equivalent preferred

Required Work Cards

• Nevada Gaming Registration

Physical Requirements

• Continuously walking and/or standing and working indoors (more than 75% of the time)

• Lifting/pushing/pulling/carrying up to 40 lbs

• Bending, kneeling, climbing and using chemical agents (up to approx 25% of the time)

• Hearing, vision (including peripheral), speech and literacy (critical)

• Ability to work in a smoky, noisy environment with bright lights, some dust, & hot and cold temperatures

• Ability to communicate vocally utilizing portable radios and telephones (critical)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All duties to be performed with or without reasonable accommodations.

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